Please contact us with any questions, we do our best to respond as quickly as possible Monday - Friday.
Q - When will my order ship?
A - All items are made to order. Production time is usually between 1-4 Business days(not including the day the order is placed) *please note that large quantities and/or custom item require more production time and generally ship in 3-4 business days.
Due to the volume of orders we have in production and the various production phases: setup, printing, weeding, masking, checking and shipping, we are not able to provide the exact status of individual orders. You will receive a shipping confirmation email with your tracking number as soon as the order has been completed and shipped. If you don't see it in your inbox by the 3rd business day after the order was placed, make sure to check your junk/spam folder or verify if you have provided the correct email address.
Q - How long does shipping take?
A - Shipping time is based on your location from Gresham, Oregon
First Class 1-3 days(West Coast) 2-3 days (Midwest) 3-5 days (East Coast)
Priority Mail 2-3 days
Priority Express 1-2 days
Shipping times are estimates only and USPS does not guarantee delivery by a specific date
Q - What size you do recommend or should I order for x size shirt?
A - I don't give out sizing recommendations because usually several sizes will work, and will change how the completed shirt would look (depending on if you want just a small center chest design or full front design).
I have sizing examples, which will give you an idea of how the different decal sizes will look on the different shirt sizes so you can decide on what you like the look of best.
Q - Do you ship Internationally?
A - At this time I am only offering shipping to US & Canada. Please note international shipping can take anywhere from 1-3 weeks and tracking in unavailable after the package leaves the US. Custom's/import tax may be charged by your Country upon delivery.
Q - Do you accept Returns/Exchanges?
A - Please see my return policy for full details and instructions - http://stickersbystephanie.com/return-exchange-policy/
Q - Do you accept only Paypal or can I pay with my credit/debit card?
A - You don't need or have to use a Paypal account to complete your purchase. When the paypal box pops up, click on the gray button "Pay with Debit or Credit card" and you can enter your payment information using the secure Guest checkout. Paypal does not store your card information and we don't have access to your information either.
Q - Do you accept Custom Requests or can you print my custom logo/design?
A - I do not offer custom printing services for your own custom designs/logos in any file format.
At this time I am not accepting requests for new designs to add to my shop due to COVID-19 I am shorthanded and just do not have time for sourcing cut files or creating new designs.
More information can be found on our Store Policy/FAQ's page - http://stickersbystephanie.com/store-policies-faqs/