Please contact us with any questions, we do our best to respond as quickly as possible Monday - Friday.
Q - When will my order ship?
A - All items are made to order. Production time is usually between 3-4 Business days(not including the day the order is placed) additional time may be needed for large/custom orders. I always try my best to ship all orders as quickly as possible, especially for Priority/Express shipping.
Q - How long does shipping take?
A - Shipping time is based on your location from Gresham, Oregon
First Class 1-3 days(West Coast) 2-3 days (Midwest) 3-5 days (East Coast)
Priority Mail 2-3 days
Priority Express 1-2 days
Shipping times are estimates only and USPS does not guarantee delivery by a specific date
Q - What size you do recommend or should I order for x size shirt?
A - I don't give out sizing recommendations because usually several sizes will work, and will change how the completed shirt would look (depending on if you want just a small center chest design or full front design).
I have sizing examples, which will give you an idea of how the different decal sizes will look on the different shirt sizes so you can decide on what you like the look of best.
Q - Do you ship Internationally?
A - At this time I am only offering shipping to US & Canada. Please note international shipping can take anywhere from 1-3 weeks and tracking in unavailable after the package leaves the US. Custom's/import tax may be charged by your Country upon delivery.
Q - Do you accept Custom Request/Orders?
A - I am only able to accept requests for custom designs that I can offer in my shop for general purchase(design restrictions may apply), even if you have your own design/files. I am not able to accept requests for holiday specific, religious, political, patriotic, or trademark/copyright designs(ie Disney).
*Please note* I am not able to accept/process rush orders at this time. All orders will be processed within the stated production time. Shipping upgrades are available at checkout.
Q - Do you accept Returns/Exchanges?
A - Please see my return policy for full details and instructions - http://stickersbystephanie.com/return-exchange-policy/
Q - Do you accept only Paypal or can I pay with my credit/debit card?
A - You don't need or have to use a Paypal account to complete your purchase. When the paypal box pops up, click on the gray button "Pay with Debit or Credit card" and you can enter your payment information using the secure Guest checkout. Paypal does not store your card information and we don't have access to your information either.