We are located in Gresham, Oregon (just outside of Portland).
Production Time:(does not include the day the order is placed or weekends)
Regular Vinyl/Glitter cut designs 2-3 Business Days
Printed Designs 3-4 Business days
Larger quantities or custom orders may require additional production time
ESTIMATED SHIPPING TIME:
First Class shipping is between 2-5 days
Priority Mail shipping is between 2-3 days
Priority Express shipping is between 1-2 days
If you would like to know the estimated delivery time for your location, please contact me and provide your zip code. I can provide an estimated delivery time from USPS's website, all delivery dates are provided as estimates only and are not guaranteed by USPS. Once the package is in the possession of USPS, I have no control over how long it takes them to deliver.
**NO** refunds are given for delayed packages, except for Express(if USPS does not deliver on time, refund will be given for the difference to a lower shipping method).
Please allow anywhere from 1-3 weeks depending on your country(and distance). USPS does not provide any estimated shipping time for International delivery and once the package leaves the US tracking is very limited and US customer service can not provide any further information than what the tracking detail shows.
Custom's/Import fees may be charged by your country upon delivery(rate is determined by the amount of the order and your country's custom's department. I would have no way to find out what the rate/fees would be). This is separate from the shipping charge and is paid directly to your country's customs department.
International shipping cost includes insurance against damage/loss.
Please contact us immediately if your package arrives damaged, photos must be provided of the damaged package and items. Do not discard anything until after the claim has been completely processed and your refund or replacement has been provided.
*Effective 2/16/18 ALL packages will be insured
Please contact me if your package has not been received in 5 business days and an investigation will be opened with USPS Customer Service. If your package has been marked as delivered, you will need to contact your local post office/delivery person directly and they can verify if the package has been marked as delivered early or has been delivered to a wrong address(by checking the geo tracking). USPS Customer Service is unable to provide any further information once the package has been marked as delivered.
No shipping refunds will be given for any reason if USPS has delayed delivery.