Stickers, custom or personalized items, and Sale items cannot be returned or exchanged.
• To make a return/exchange submit your request through the "View Completed Orders" page
• Iron On Transfers(excluding personalized items) that are unused and like new condition can be returned within 30 days of purchase with a 10% restock fee.
•Original shipping charges are non-refundable and buyer must pay return shipping.
• Exchanges must be placed as a new order either before the return has been received or after the return has been refunded. No restock fees are incurred with exchanges.
• Any damage or alterations by the buyer resulting in the transfer being in an un-saleable condition will be deducted from the return amount.
If there are any questions, please ask before your purchase is made.
No refunds/replacements will be sent at no charge due to improper application, not following instructions or not using sample piece provided. Material must be proved defective prior to application.
If you have an issue with your order, please Contact Us with your order number and details about the issue with the product, please provide as much detail as possible. We will provide a thorough investigation and respond with a resolution as soon as possible.