Sale, Clearance, Custom/Personalized items and Stickers cannot be returned or exchanged.
If you need to re-order a customized item that cannot be returned due to an ordering error (wrong size, color, etc), put in the notes "REPLACEMENT" and I will issue a refund for 50% of the merchandise amount after verifying your previous order.
If an ineligible item is returned(because it can't be resold for any reason), only 50% of the merchandise amount will be refunded.
All other IRON ON transfers can be returned within 30 days of purchase with a 20% restock fee. Original shipping charges are non-refundable. Any damage as a deliberate result of the buyers actions will be deducted from the refund amount.
Exchanges: a refund will be issued back to the original payment method for the returned items less shipping costs. A new order will need to be placed for the exchanged items.
Buyer must pay return shipping and items should be mailed back to:
Stickers by Stephanie
525 NW Battaglia Ave
Gresham, OR 97030
A photo must be emailed for any damaged item (either from shipping/application/washing) to receive a one time replacement at no charge.
If you have an issue with your order, please Contact Us with your order number and details about the issue with the product, please provide as much detail as possible. We will provide a thorough investigation and respond with a resolution as soon as possible.