Production/Shipping

We are located in Gresham, Oregon (just outside of Portland).

 

PRODUCTION TIME: 
2-3 Business days(does not include the day the order is placed or weekends/holidays)
Please note: Larger quantities or custom orders require more production time and ship within 3-4 days

 

ESTIMATED SHIPPING TIME:

First Class shipping is between 2-5 days
Priority Mail shipping is between 2-3 days
Priority Express shipping is between 1-2 days
 

If you would like to know the estimated delivery time for your location, please contact me and provide your zip code. I can provide an estimated delivery time from USPS's website, all delivery dates are provided as estimates only and are not guaranteed by USPS. Once the package is in the possession of USPS, I have no control over how long it takes them to deliver. 

 

**NO** refunds are given for delayed packages, except for Express(if USPS does not deliver on time, refund will be given for the difference to a lower shipping method). 

 

INTERNATIONAL SHIPPING:

We do not offer International shipping, only to US addresses 

 

DAMAGED PACKAGES:

Please contact us immediately if your package arrives damaged, photos must be provided of the damaged package and items. Do not discard anything until after the claim has been completely processed and your refund or replacement has been provided.

 

LOST/DELAYED PACKAGES: 

Lost Packages: If you have not received your package after 10 days from the date of mailing, contact us to file a lost mail claim. Once the claim has been processed we can issue a full refund or replace the order. Claims must be filed no later than 60 days from the date of mailing if USPS has not delivered(lost) or returned the package back to me.

If your package has been marked as delivered and you haven't received the package, you will need to contact your local post office/delivery person directly and they can verify if the package has been marked as delivered early or has been delivered to a wrong address(by checking the geo tracking). USPS Customer Service is unable to provide any further information once the package has been marked as delivered. 

No shipping refunds will be given for any reason if USPS has delayed delivery. 

 

SHIPPING STATUS/UPDATES:

Due to the volume of orders we have in production and the various production phases: setup, printing, weeding, masking, checking and shipping, we are not able to provide the exact status of individual orders. You will receive a shipping confirmation email with your tracking number as soon as the order has been completed and shipped. If you don't see it in your inbox by the 3rd business day after the order was placed, make sure to check your junk/spam folder.