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Returns/Exchanges
Returns ~ Exchanges ~ Cancellations
Q ~ Do you Accept Returns? Exchanges? Cancellations?
We cannot accept Returns as all items are custom printed and made to order for each customer
Exchanges can be made for size, color or material
To Exchange, when placing an order for the new item put "EXCHANGE" in the notes to seller box at checkout
After shipping a refund will be manually issued for 25% of the exchanged items*
Items do not need to be mailed back so you don't have to pay return shipping
Items can only be exchanged one time, and must be the same style (including any custom text) as the original order to qualify
*Refund amount will be reduced to cover the shipping cost of the new order, unless the order total less exchanged items is still over $35
Original shipping charges are non-refundable for any reason
Cancellations must be made within 24 hours of the order being placed, and/or if the order has not been printed
We are sorry but orders cannot be cancelled once the order has been printed, shipped or on the scheduled day of shipping
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